Introduction
A few months ago, when I received a job offer at a 5-star hotel in Nepalgunj, the HR informed me that I needed a PAN card to receive my salary in my bank account. At first, I thought it would be a hassle and that I’d have to visit the tax office in person. But then I decided to try doing it myself through the Nagarik App—and it actually worked! I completed the entire PAN registration process right from my phone, without stepping foot in any office.
Yes, it’s real. The Nagarik App is a government-run app that offers many public services such as passport, citizenship, voter card, IRD PAN, and more. You no longer need to visit government offices in person — most services can now be completed directly from your mobile phone at home.
In this post, I’ll guide you on how to register your PAN card in Nepal using the Nagarik App, step by step.
What Is a PAN ?
PAN stands for Permanent Account Number — a 9-digit (or alphanumeric) unique ID that the Inland Revenue Department (IRD) uses to track taxpayers. If you get paid salary, operate a business, freelance, file taxes, open certain bank accounts, or do any financial activity, the PAN is like your financial fingerprint.
Types of Pan card
In Nepal, PAN (Permanent Account Number) cards, there are mainly two types based on who is applying and how they are used:
1. Personal PAN Card
Issued to: Individuals such as employees, students, or freelancers.
Uses: Required to receive your salary in a bank account, pay taxes, or carry out personal financial transactions.
2. Business PAN Card
Issued to: Organizations like companies, firms, or NGOs.
Uses: Used for tax purposes, business transactions, and legal documentation. Every business must have its own PAN number to operate officially and pay taxes.
Both types of PAN cards are issued by the Inland Revenue Department (IRD) of Nepal and can now be easily applied for online through the Nagarik App, making the process much simpler and faster.
Step-by-Step: Register PAN via Nagarik App
1. Install / Launch Nagarik App
- In Play Store or App Store, search “Nagarik App (Nepal)”
- Open it and register / log in
I remember I typed my name wrong once and got stuck for half an hour — triple check spelling.
2. Verify Identity & Set Up Profile
- Use your mobile number to get OTP and verify
- Enter your citizenship details (number, issue date, etc.)
- Upload your photo — good lighting is key
3. Go to the PAN / IRD Section
On the dashboard or menu, look for “PAN / IRD / Tax”
Choose Register PAN (if you don’t have one), or Link PAN (if you already have)
4. Choose the IRD Office / Verifying Office
- Now you’ll select which Inland Revenue Office will process your application.
- Pick the closest or the one convenient to you (or your workplace).
- This matters because if physical verification is needed, you’ll have to visit that office.
5. Fill in Application Form
The form will ask:
Full name (exact match with citizenship)
Parents’ names
Address (permanent, current)
Date of birth, profession
Gender, marital status, etc.
Contact number, email
Upload passport size photo of yours
6. Submit & Wait for Verification
Send the application
You’ll get a reference number / submission ID
The system reviews your documents; often you’ll get PAN digitally in 1–2 days
7. (If Needed) Visit IRD Office for Physical Card
If a printed PAN card is mandatory for your use case, go to the IRD office you selected
Bring the printed application and original documents
They’ll issue you the card
Offline Option (When App Fails)
If the Nagarik app have some bug or not working you can visit the nearest office and make your Pan card
here's what you can do:
1. Visit the nearest IRD office (Inland Revenue Department).
2. Get a PAN application form there.
3. Fill it manually, attach required documents (citizenship, photos).
4. Submit and get a receipt / reference.
5. Collect the PAN card when notified.
Helpful Hints for Smooth Submission
- Use good lighting for photos. Natural light is your friend.
- Cross-check your citizenship record. Mistakes there screw everything downstream.
- Take a screenshot of your submission ID. Lost it? You’ll regret it.
- Follow up after 48 hours. If nothing shows up, reopen app → PAN section → status.
- Don’t panic over “under review.” Sometimes these things need human eyes.
- Be polite in the IRD office. The human behind the desk likely has 200 such requests daily — a smile goes a long way.
Frequently Asked Questions (FAQ)
A: Yes — the e-PAN issued via Nagarik is legally recognized in many formal processes. If a physical card is required, you can go to the IRD office and get one printed.
Q: How long does it take to get the PAN after applying via Nagarik?A: Usually a few hours to 1–2 days, depending on verification workload.
Q: Can foreigners register PAN via Nagarik App?A: Probably not via Nagarik directly; foreign nationals may need to use IRD office and submit passport + visa, etc. (The app is mainly for Nepali citizens.)
Q: Is there any fee?A: No, the PAN registration via Nagarik App (for individuals) is free.
Q: Can I link my existing PAN to the Nagarik App?A: Yes — if you already have a PAN, there’s typically an option to “Link PAN” inside the PAN service section.
Q: What if my name or record is incorrect in governmental data?A: Then the app may reject your application. You’ll need to correct your citizenship or identity records locally first.
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